Information We Collect

Personal Information

When you use carivonelth's scenario modeling platform, we collect information that can identify you personally. This includes your name, email address, phone number, and billing information when you create an account or subscribe to our services. We also collect professional information such as your job title, company name, and industry sector to better customize your modeling experience.

During your use of our platform, we automatically collect technical data including your IP address, browser type, operating system, and device information. This helps us understand how our platform performs across different environments and allows us to optimize the user experience.

Usage Data and Analytics

We track how you interact with our scenario modeling tools, including which features you use most frequently, the types of financial models you create, and your navigation patterns within the platform. This data helps us improve our algorithms and develop new features that better serve your needs.

Data Category	Collection Method	Retention Period
Account Information	User Registration	Duration of account + 2 years
Platform Usage	Automated Tracking	3 years for analytics
Support Communications	Direct Contact	5 years for reference
Payment Information	Billing Process	7 years (tax requirements)

How We Use Your Information

Your personal information serves several key purposes in delivering our scenario modeling platform. We use your account details to provide customer support, process payments, and send important updates about your subscription or new platform features.

• Personalizing your dashboard and recommending relevant modeling templates based on your industry
• Improving our algorithms by analyzing usage patterns and feature adoption rates
• Sending educational content about financial modeling best practices and new platform capabilities
• Conducting security monitoring to protect against unauthorized access and data breaches
• Complying with Canadian financial regulations and tax reporting requirements

Marketing and Communications

With your consent, we may send you newsletters featuring advanced modeling techniques, case studies from other users (anonymized), and invitations to webinars or training sessions. You can opt out of these communications at any time through your account settings or by clicking unsubscribe in any email.

Data Sharing and Third Parties

carivonelth does not sell, rent, or trade your personal information to third parties. However, we do work with carefully selected service providers who help us operate our platform effectively.

Service Providers

We share limited data with cloud hosting providers for platform infrastructure, payment processors for subscription billing, and email service providers for communications. All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Our analytics providers help us understand platform performance and user behavior trends. They receive only aggregated, anonymized data that cannot be traced back to individual users.

Legal Requirements

We may disclose your information if required by Canadian law, court order, or government regulation. This includes responding to subpoenas, tax investigations, or other legal processes. We will notify you of such disclosures unless prohibited by law.

Your Rights Under Canadian Law

As a Canadian resident, you have specific rights regarding your personal information under federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

• Data Portability: Request a copy of your data in a structured, machine-readable format
• Deletion Rights: Ask us to delete your personal information, subject to legal retention requirements
• Processing Restrictions: Request limitations on how we use your data while disputes are resolved
• Withdrawal of Consent: Revoke permission for marketing communications or optional data collection

To exercise these rights, contact our privacy officer using the information provided below. We may need to verify your identity before processing certain requests to protect against unauthorized access.

Data Security and Protection

We implement multiple layers of security to protect your personal information. All data transmissions use industry-standard TLS encryption, and our servers are protected by enterprise-grade firewalls and intrusion detection systems.

Technical Safeguards

Your account is protected by encrypted passwords, and we enforce strong authentication requirements. Our databases are encrypted at rest, and access is limited to authorized personnel who require the information for their job functions.

We conduct regular security audits and vulnerability assessments. Our incident response plan ensures rapid detection and mitigation of any potential data breaches, with notification to affected users within 72 hours as required by law.

Physical Security

Our data centers are located in Canada and feature 24/7 monitoring, biometric access controls, and environmental protections. All hardware is securely destroyed when decommissioned, ensuring no data recovery is possible.

International Data Transfers

carivonelth primarily stores and processes data within Canada to ensure compliance with local privacy laws. In limited cases, we may transfer data to trusted service providers in other countries with adequate data protection frameworks.

Any international transfers are governed by approved mechanisms such as adequacy decisions or appropriate safeguards including standard contractual clauses. We ensure that foreign providers offer substantially similar protection to Canadian privacy standards.

Cookie Policy and Tracking

carivonelth uses cookies and similar technologies to enhance your platform experience. Essential cookies are necessary for basic functionality like maintaining your login session and remembering your preferences.

Analytics cookies help us understand which features are most valuable and where users encounter difficulties. Marketing cookies, used only with your consent, enable personalized content recommendations and relevant advertising.

You can control cookie settings through your browser preferences, though disabling essential cookies may limit platform functionality. Our cookie banner allows you to customize which non-essential cookies you accept.

Children's Privacy

carivonelth's scenario modeling platform is designed for professional use and is not intended for individuals under 16 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such information, we will delete it promptly.

Privacy Policy Updates

This privacy policy is reviewed annually and updated as needed to reflect changes in our practices, legal requirements, or platform features. Significant changes will be communicated through email and platform notifications at least 30 days before taking effect.

Continued use of carivonelth's platform after policy updates constitutes acceptance of the new terms. If you disagree with changes, you may close your account and request data deletion within the notice period.